ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

We are seeking a driven and community-focused Assistant Community Manager to join our team and support the delivery of an exceptional resident experience in one of our thriving student accommodation properties in Canberra.

In this hands-on, rewarding role, you’ll help lead the team by example and play a key part in building a positive, inclusive, and well-run community our residents truly enjoy being a part of.

JOB DESCRIPTION

• Foster strong resident relationships by handling queries, feedback, and online reviews professionally, while enhancing satisfaction through proactive engagement and community events.

• Support tenancy management, including inspections, lease renewals, rent collection, arrears monitoring, and adherence to company policies.

• Contribute to leasing operations by conducting property viewings, responding to enquiries, and converting leads into tenancies.

• Maintain property standards through regular walk-throughs, vendor coordination, invoice oversight, and collaboration with finance and facilities teams.

• Assist with operational leadership, including budget/report preparation and stepping in as Acting Community Manager to ensure seamless site performance.

About you:

To succeed in this role, you’ll bring a strong background in customer service, ideally from residential property or hospitality, paired with confidence in managing tenant relations and resolving issues. You’ll thrive in a fast-paced environment, demonstrate cultural awareness when engaging with diverse student communities, and possess a sound understanding of tenancy legislation and property operations. You will be an excellent communicator, whom is organised and solution - oriented.

Key requirements:

• Proficiency in Microsoft Office and property management systems.

• Real Estate license valid for ACT.

• Valid driver’s license, and the ability to obtain a favourable National Criminal History Check and Working with Children Check.

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.  

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.