Key RoleResponsibilities

• Assigns and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairsin accordance withestablished policies, procedures, and safetystandards

• Oversees and completes theturnoverprocess to prepare for the pre-move-out inspection, creating a prioritylist of maintenance work needed, scheduling vendors and contractors as needed, obtainingrequiredsupplies and materials, completing all maintenance tasks, and inspecting completed work.

• Developsstandards for the cleanliness and overall appearance of the communityto ensure that they reflect and represent the high quality of the community and Greystar standards.

• Periodically inspects work performed by othermaintenanceteam membersto assess effectiveness of policies and procedures and develop corrective action plans as needed.

• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.  

• Actions regular preventative maintenance plans(PPM)at the required intervals to ensure building, equipment and facilities life cycles aremet

• Coordinates Contractors/Suppliers executing minor works contract onsite

• Monitor Contractors/Suppliers performance to standard andretainaccuraterecords of their site operations including all relevant RAMS & Permits to Work

• Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.

• Ensure annual checks are carried out for their statutory insurance and qualifications.

• Manage &maintainall statutory testing records,utilisingother team members whereappropriate

• Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarmtestsand fireevacuations

• Review site risk assessments asrequiredwithCommunity Manager.

• Supports cost-cutting and expense control programs by fixing rather than replacingpartswhen possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. 

• Demonstrates customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

• Is available on call out of hoursto respondto emergency situations to resolve problems or contact contractors to address.

Key Relationships

• Community Managers and Community Teams.

• Regional Operations Managers

• Regional Facilities Manager 

• Contractors and Suppliers

Knowledge & Qualifications

• A reasonable level of general education educated toO’ Level / GCSElevel or equivalentwith demonstrable written and numerical skills.

• A qualification in electrical/mechanical engineering or plumbing (i.e.NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in thebuilding trades.

• Knowledge in all building repair trades,purchasingprocedures and practices, janitorialpaintingand repair procedures.

• Generalknowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards. 

• Continually strives to improve knowledge,skillsand abilities to produce the best results.

Experience & Skills

Essential

• Building maintenance experiencein a domestic residential environment (i.e.hotel or private residential block)or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating,and maintenance administration. 

• Experience of developing andmaintainingrisk assessments, managing preventative maintenance systems and the ability to support the Property Manager to meet their obligations tooperatea safe building.

• Astrong work ethic and ability to work independently and take ownership of a task/project end to end. 

• The ability to effectively supervise Contractors and Suppliers. 

• The abilityto work the aptitude todeterminethe mostcost effectivesolutions to repairs without sacrificing on quality.

• A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime whererequired.

• Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working a customer-facing role.

• Smart in appearance,complying withthe Company’sappearancepolicy.