ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

As part of our exciting growth in the Australian market, we’re creating a brand-new opportunity for a Desktop Support Analyst to join our Sydney-based team.

Working from our state of the art Martin Place offices and reporting into the IT Infrastructure Manager, you’ll be the go to person for hands-on technical support across our APAC operations, collaborating closely with our international technology team.

This is a perfect role for a junior IT professional or helpdesk support analyst who’s ready to take the next step in their career and help shape the future of Greystar’s technology support in the Asia Pacific region. As a newly created role, it will offer the opportunity to be involved in designing best practice and processes to service the Asia Pacific team and build out our technology support across the region.

JOB DESCRIPTION

Key responsibilities:

• Providing 1st and 2nd line technical support to both local and remote team members
• Ensure timey management, response and resolution to IT support tickets
• Provide technical support across meeting rooms, managing equipment and troubleshooting to ensure seamless user experience
• Building and repairing equipment including laptop rebuilds and upgrades
• Support new employee onboarding and tech set up
• Support IT related projects as required such as office moves

About you:

• Demonstrated experience in helpdesk or 1st line IT support within a corporate setting
• Strong communication and customer service skills
• Hands-on experience with laptops, desktops, mobile devices, and peripherals
• Familiarity with Windows 10/11, MacOS, and iOS platforms
• Working knowledge of Office 365, SharePoint, OneDrive, and Teams with strong troubleshooting skills
• Basic understanding of networking technologies such as DNS, DHCP to facilitate troubleshooting
• Strong organisational and time management skills

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.  

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.