ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Senior Regional Facilities Manager partners with the Regional Operations Manager, Community Managers, and Maintenance Teams to provide an exceptional resident experience through the provision of a high standard of repairs, PPM tasks, execution and oversight of limited capital works and compliance with standards and building regulations. Collaborating with wider teams to introduce and sustain best practices and process improvements in order for the Company to achieve its operational and financial goals.

Supports procurement of SLAs/contracts with key suppliers to ensure Greystar receives comparable bids with well positioned scopes of work from vetted suppliers at superior pricing.

JOB DESCRIPTION

Key Responsibilities

• Monitors and evaluates business performance by creating and measuring key metrics including but not limited to PPM, Sub-Contractors, Statutory and Annual Testing, reviewing and analysing operational reports, gathering management, client and team member feedback, and accessing organisational resources, to improve operating performance. 

• Supports the execution of operational maintenance by developing processes, procedures, tools, documents, communication, implementation plans and oversees compliance with the Company’s operating policies and procedures. 

• Provides advice, direction, and assistance to managers by participating in Operations, Leadership Team and Operating Committee meetings, and other relevant meetings to review performance, discuss strategy, and provide input to strategic decisions and direction. 

• Works with Procurement and ROMs in the tender process of new suppliers and contractors, evaluates proposals for third-party service providers and new products or services, and leads or participates in project teams that develop and implement initiatives for process improvements, and enhance financial performance across the Greystar platform. 

• Provides the onsite Managers and Maintenance teams with support managing community works and communicating effectively with customers, clients and colleagues; demonstrating a clear understanding of issues and using initiative to respond accordingly. 

• Monitors and supports use of risk management reporting system; ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required and ensuring Greystar risks are mitigated. 

• Ensures and coordinates with external advisor the preventive activities on the Health & Safety area. 

• Establishes H&S procedures on development sites, coordinating third party requirements & documentation. 

• Leads practices of proper safety techniques in accordance with Company and safe systems of work guidelines and respond to health and safety matters in an appropriate & timely manner. 

• Provides the onsite Managers and Maintenance teams with support to ensure property records are maintained in accordance with Greystar policies & procedures and regulatory requirements. 

• Collaborates with the onsite Managers with to carry out regular inspections/visits ensuring physical assets and systems and report condition and status are maintained to the highest standards of repair. 

• Assists the onsite Managers/ROMs with R&M and contract services budgets and prioritization of limited capital works. Invoicing & financial oversight of key costs. 

• Supports Maintenance Team Member talent acquisition, management, development and mentoring through contributing best practices to hiring, on boarding, performance management and development paths in accordance with Company policies, values, and business practices. Subcontractor coordinator. 

• Manage utilities to reduce carbon emissions, reduce waste and help balance our energy consumption, also have the potential to reduce energy, water and gas spending on assets to contribute to a sustainable world. Gresb reporting 

• Asset improvement / capex management 

• Post sale management/strategy after asset acquisition 

• Support underwritting assumptions 

• Create and document operational procedures (e.g. move out management) 

• Adhoc procurement 

Organisationsional Responsibilities

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). 

• Demonstrates appropriate safe working practices in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s). 

• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence. 

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility. 

Knowledge & Qualifications

• Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, Facilities Management).  

• Master's degree in Facilities Management is beneficial 

• Continuing education courses and certifications in specific areas such as sustainability or health & safety are also advantageous.  
  

Experience & Skills

• Minimum of 2 years of experience in facilities management.  
• Proven experience in areas such as maintenance, operations and ideally thermal installations.  
• Experience in managing commercial buildings and understanding building systems HVAC, plumbing, electrical).