ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Resident Services Coordinator reports to the Director for Housing Operations and supports the vision and mission of the department and it’s housing operations by serving as the first point of contact, in person, via phone, and email, for our students, guests, families, and internal and external university constituents along with managing the central office and supporting the leadership staff, contributing to the overall health, well-being, and success of CSU residential students.

JOB DESCRIPTION

Essential Responsibilities:

• Act as the primary point of contact and triage for the department handling sensitive, complex, and highly confidential matters affecting students and their families.
• Greet and assist residents, staff members, families, campus partners, and guests with a cheerful, engaging attitude.
• Enthusiastically answer phones and properly resolve or refer student and parent questions and issues. Record accurate, detailed messages for all professional staff members.
• Provide secretarial and administrative support to the Executive Director and leadership team, assisting with projects, copying, spreadsheets, signage, and other requests.
• Solve problems with minimal supervision based on precedent, standardized procedures, or University policy.
• Be knowledgeable of and support all policies, procedures, and practices of the Department.
• Communicate with other departments, students, and parents either in-person or through email and telephone.
• Assist with maintaining inventory, purchase supplies, process purchase orders, and reconcile credit card purchases.
• Schedule and maintain a calendar of appointments, meetings, coordinate travel arrangements, make reservations, and process reimbursements.
• Research and reserve travel arrangements approved for staff to attend professional development conferences.
• Prepares travel expense reports and submits for reimbursement. Attend meetings, take minutes, and participate in committees.
• Communicate and coordinate activities and information with department leadership and professional staff.
• Assist with coordinating department events, such as setup, purchasing food and supplies, and overall staff support.
• Oversee distribution and processing of incoming and outgoing departmental mail and support the Housing Operations with residential community mail as directed by the Director for Housing Operations.
• Organizes and maintain files/records, inventory orders needed in relationship with vendors, and equipment in a neat and orderly manner.
• Organize and maintain neatness and order in central office reception, kitchenette, and conference room areas.
• Ensure office equipment is in working order and coordinate/schedule repairs.
• Hire, train, and supervise student and temporary central office workers as determined by the Director for Housing Operations.
• Assist in preforming resident lock-outs during business hours
• Might be asked to assist at the residential desks for coverage purposes
• Perform other related duties as assigned.

Working Conditions:

• Incumbents work in an office within a college residential community environment.

Physical Demands:

• Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance.
• Must be able to work a flexible work schedule, which may include weekends and/or holidays.
• Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position.

Required Licenses or Certifications:

• Incumbents must have valid driver’s license to operate a golf cart within the communities.

Required Knowledge, Skills, Abilities:

• Demonstrated ability to read, write, and communicate effectively and excellently to comprehend and complete legal documents, market, and explain residential community features, and create resident communications documents.
• Ability to use good judgment when dealing with sensitive and confidential information
• Ability to manage multiple tasks and deadlines.
• Detail-oriented and self-motivated with the ability to work independently and collaborative member of a team.
• Sensitive, diplomatic, and articulate written and verbal communication skills.
• Must have excellent skills utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to assist with finance and accounting requests and projects.
• A demonstrated commitment and passion for professional growth in the areas of customer service, administration, operations, and supporting students.
• Commitment to expand knowledge and awareness of diversity, equity, and inclusion, understanding cultural differences, social identities, and historical inequalities, and strategies for interacting effectively with people different from oneself.
• Demonstrate a genuine appreciation working with diverse audiences in a team environment.
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, families, team members, and other business contacts and respond courteously to questions and requests.
• This position is an on-campus, non-telecommuting/non-remote position.
• High School diploma, GED, or higher plus 1-2 years of related experience or an equivalent combination of education and experience.

#LI-AG1

The hourly range for this position is $19.00 - $21.00

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.