Supplier Support Engagement Specialist
リモートABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
1. Complete and resolve Service Desk requests and incidents (with the timeframe/goals established by the department). Supports standard property, user, and supplier attribute updates, and routine daily/weekly tasks.
2. General knowledge of supplier compliance policies and procedures and enforces adherence to policies, and troubleshoots workflow issues. Collects details for reported system issues, and effectively communicates to Engagement Specialist I & II.
3. Add, edit, and deactivate user credentials as needed.
4. Performs basic audits, and data entry related to planned and unplanned projects and tasks. Uses, updates, and recommends standard responses for common requests or issues.
Knowledge, Skills, Abilities:
·College degree in Information Systems or related field, and/or equivalent experience preferred.
·Two or more years of demonstrated ability working on software support/implementation projects, development activities, and overall database administration.
·Must have knowledge of standard business analysis, business process definition and project management concepts and tools.
·Demonstrated ability to read, write, and communicate effectively to prepare and explain financial data to executive and senior managers, team members, and internal and external clients, business contacts, and customers.
·Employment history that demonstrates the application and usage of an accounting and financial background sufficient to comprehend basic accounting principles.
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Additional Compensation:
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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