Key RoleResponsibilities

• Conductssales and leasing activitiesincluding:viewings, following up on enquiries and sales conversions. 

• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers

• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.

• Ensuresall data capture systems and details of contact are updated in anaccurate andtimelymanner asrequired.

• Understand and be knowledgeable of the site room conversion plans and refurbishment plans.

• Welcomeson site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. 

• Follows up on receipt of required documentation, contract returns andprocessespayments.

• Conducts scheduled Residents’ apartment visits.

• Manages cancellations.

• Responds to online (webchat) and email enquiries in a professional and engaging manner

• Supports other communities whenrequiredincluding cross selling based upon potential resident requirements.

• Inspects community, tour units and leasing materials are available andtakes action to ensurethey meet agreed standards for viewings

• Actively understands,updatesand improves knowledge of community, amenities,unitsand local area features.

• Delivers all aspects of customer service, including a comprehensive front of house serviceanticipatingand exceeding resident expectations.

• Supports Resident events and activities within the Community

• Assists with Community preparations, including move-in and move-out processes.

• Undertakes marketing activities to promote the property and monitorscompetitor activity

• Develops andmaintainslocal knowledge and information resources relevant to residentneedsi.e.travel, entertainment and amenities. 

• Screensproperty visitors,guestsand contractors 

• Responds positively to customer queries and complaints,identifyingand undertakingappropriate actionin line with Greystar’s complaints procedure.

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.

• Completes Health and Safety compliance activities in line with the Company’s policies and procedures

• Proactively attendstoororganisesad hoc or minor cleaning requirements.